Player Support: Reports, Appeals & Reaching Staff

Every path to staff runs through the Command Squad Discord — its support channels create tickets that the right people actually see. Here’s which path fits which situation, and how to make your case easy to act on.

Something’s happening right now (in-match)

For active disruption — teamkilling, hate speech, griefing:

1. Say it in all-chat: admins play here, and a clear “admin: player X is intentionally TKing at main” often gets handled within minutes.
2. If no admin responds, post in the Discord support channels with the server number. Staff coverage is broad, but not psychic.

Don’t retaliate in kind — revenge teamkills turn one rule-breaker into two, and Rule 4 doesn’t have a revenge exception.

Reporting a player (after the fact)

Open a ticket in Discord with:

• Player name (as exact as you can get it)
• Server and approximate time (with your timezone)
• What happened, briefly and factually
• Evidence if you have it — screenshots, clips, chat logs. Not required, but it turns “investigate” into “confirm.”

What happens next: staff review against server logs, act based on intent, context, and history, and follow up in the ticket. You may not always hear the specific outcome — moderation actions aren’t publicly itemized — but reports are read and acted on.

Appealing a kick or ban

Bans aren’t grudges here; they’re judgments made with the information available at the time. If you think one was wrong — or you’re past it and asking for a second chance — open an appeal ticket in Discord:

• Your in-game name and, if you have it, when/where the action happened
• What you understand you were actioned for
• Your side of it — honestly. “I did it, it was dumb, it won’t repeat” is a legitimate and often successful appeal. Fabrications, on the other hand, end appeals immediately.

Appeals are reviewed by staff who weren’t necessarily the acting admin. Give it a few days; bumping the ticket daily doesn’t accelerate it.

Technical help

Connection problems are usually solvable from the server connection guide. For anything beyond it — persistent crashes on our servers, suspected server-side issues — the Discord support channels again, with what you’ve already tried.

Everything else

Questions about membership, whitelist and seeding, supporting the community, events, or anything unlisted: ask in Discord. The FAQ covers the quick ones.

What you can expect from staff

The same standards we ask of players (about our administration): tickets read by humans, decisions made on evidence rather than seniority or friendships, no special treatment for members or supporters, and a genuine second-chance culture for honest appeals. Firm but fair cuts both directions.